Yes. Haiou VPN includes daily Free VPN usage time through check-ins, so you can test routes and clients before upgrading. If you need more data or stability, you can move to a VIP dedicated plan.

No. Haiou VPN provides official clients with one-click connection. Advanced users who prefer v2rayN, Shadowrocket, or v2rayNG can follow compatible setup guides when available.

Concurrent device limits depend on the plan. The basic plan supports 3 devices, while higher plans can support up to 10 devices online at once across phones, laptops, tablets, and TVs.

Generic tools often provide only one proxy entry. Haiou VPN combines protocol obfuscation, smart routing, node load management, and polished apps, which helps China VPN users stay connected during busy hours.

Refresh the subscription or node list first, then check system time, network permissions, and local proxy settings. If the issue continues, switch to a lower-load route or contact support.

Yes. Haiou VPN provides return-to-China access routes for users who need NetEase Cloud Music, Youku, iQIYI, Bilibili, and other domestic services while abroad.

If the official download is slow, contact support for a mirror link or check the official Telegram channel for the latest client package.

Yes. Routers that support OpenWrt, Merlin, or Padavan can be configured with compatible proxy cores so home devices can share encrypted routing.

Click “Forgot Password” on the login screen. A reset link will be sent to your registered email, so we recommend binding an email you use regularly.

Yes. Haiou VPN works on 5G, campus networks, hotel Wi-Fi, and cafe Wi-Fi. On public networks, we recommend keeping encrypted connection and security mode enabled.

Your ISP should not see the specific pages or data you access through the encrypted tunnel. It may only see that an encrypted connection is active.

Yes. We do not store browsing history, downloaded content, DNS query records, or mappings between real IP addresses and user activity.

Haiou VPN adjusts protocols and entry routes based on network conditions. During sensitive periods, keep the app updated and use the recommended routes shown in the client.

Client-to-node traffic uses encryption such as TLS 1.3, combined with protocol obfuscation to reduce identifiable traffic patterns on public Wi-Fi and mobile networks.

Under normal connection status, websites see the exit IP of your selected node instead of your local network address. DNS leak protection is also recommended.

Yes. If the connection drops unexpectedly, the client can block unencrypted traffic to reduce accidental IP exposure during route changes.

Yes. DNS requests are routed through encrypted channels and private resolution where possible, reducing ISP hijacking, pollution, or query logging.

No. Haiou VPN is built for connectivity and privacy protection, not third-party ad tracking or resale of user activity data.

That means the selected node exit location is active. You can switch among Hong Kong, Japan, the United States, Singapore, and other regions based on latency and platform needs.

Yes. Haiou VPN prepares routes for Netflix, Disney+, YouTube, aiyifan, ChatGPT, Claude, and Grok. Results still depend on platform policy and current node status.

Haiou VPN includes gaming acceleration routes focused on reducing packet loss and detours. For Steam, Apex, or Valorant, choose a node close to the game server region.

Some nodes support P2P and large file transfers. Please check node notes first and follow local law and platform rules when using them.

Any network service can be affected by congestion. Haiou VPN uses dedicated bandwidth, load balancing, and automatic route suggestions to reduce peak-hour fluctuations.

Smart split routing keeps local apps on your regular network while Google, ChatGPT, YouTube, and other global services use the encrypted route.

Some routes use server-side filtering rules that can reduce malicious popups and tracking scripts while improving page loading performance.

We provide 24/7 support access. When you submit a ticket or message the official Telegram channel, the team checks your route, OS, and client version step by step.

Start with automatic routing. The client recommends nodes based on distance, current load, and latency, while manual regions remain available when you need them.

Yes. Sign in with the same Haiou VPN account and your plan rights sync across phone, desktop, tablet, and other supported devices.

You can buy a temporary data top-up in the account center or upgrade to a higher-tier plan. New rights sync to the same account automatically.